N.E.W. Policies

Cancellation Policy

You are required to give 24 hours notice if you need to cancel your appointment, or you will be charged a 50% cancellation fee. If no notice is given and you do not show up to your appointment, the full consultation fee will be charged. Whilst I understand at times unavoidable situations arise that may prevent you from being able to keep your appointment, please call and let me know. You will find that I am very understanding and respectful of your situation, as long as you show me the same respect by communicating with me.

Payment Terms

Payment for consultations can be made in cash on the day, or you can purchase your session prior to the day through PayPal or Direct Deposit. Please contact me prior to your session if you wish to pay via these online methods so I can pass on the relevant details, allowing time for the payment to process prior to your session.

Concession rates are available upon request. Presentation of a valid concession, student or health care card is required.

Arrivals

Please allow adequate time to arrive to your appointment. Aim to arrive 5 minutes early, so that we can start on time. Please be aware that if you are late your session time may be reduced.

Parking and Public Transport

There is street parking available. Public transport is located very close, with buses and trains between 1-5 minutes walk from the premises. Ivanhoe train station is on the Hurstbridge line. You can access a train timetable here or you can catch either the 549 Ivanhoe to Northland, 548 Kew to Latrobe Uni, or the 546 Melb uni to Heidelberg.